Privacy Policy

1. Who We Are

NovaFlo CRM is a product of DTRAS-G Solutions Private Limited, which owns and operates the platform and manages all associated services and transactions. All references to "we," "us," or "our" in this policy refer to DTRAS-G Solutions Private Limited.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, phone number, company name, and job title when you register.
• Usage Data: Pages visited, features used, clicks, session duration, and device/browser information.
• CRM Data: Contacts, deals, companies, tasks, tickets, and other data you store in your workspace.
• Payment Information: Billing details processed securely through our payment partners.
• Communications: Emails, support requests, and feedback you send to us.

3. How We Use Your Information

• To provide, maintain, and improve the NovaFlo CRM platform.
• To process transactions and manage your account.
• To send service-related communications and product updates.
• To provide customer support and respond to inquiries.
• To detect and prevent fraud, abuse, and security incidents.
• To comply with legal obligations and enforce our terms.

4. Data Security

We implement industry-standard security measures including AES-256 encryption at rest, TLS 1.3 encryption in transit, role-based access controls, and regular security audits. Your CRM data is isolated per workspace with zero cross-tenant access.

5. Data Sharing

We do not sell your personal information. We may share data with trusted service providers (hosting, payment processing, analytics) who are bound by confidentiality agreements. We may disclose information if required by law or to protect our legal rights.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account deletion, your data will be permanently removed within 90 days, except where retention is required by law.

7. Your Rights

You have the right to:

• Access, correct, or delete your personal data.
• Export your data in a machine-readable format.
• Withdraw consent for optional data processing.
• Lodge a complaint with a data protection authority.

8. Cookies

We use essential cookies for authentication and session management. Analytics cookies are used only with your consent to improve the platform experience.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or an in-app notification.

10. Contact Us

For privacy-related questions, contact us at bd@dtrasglobal.com.