Cancellation and Refund

Cancellation and Refund Policy

At Thehopit.com, we understand that plans can change, and we strive to provide our customers with flexibility and convenience. Please review our cancellation and refund policy outlined below:

Cancellation Policy:

Customers can cancel their ride bookings at any time before the scheduled pickup time.
To cancel a booking, customers can log in to their account via app or contact our customer support team.
Cancellations made after driver arrival for scheduled pickup time may be subject to a cancellation fee.

Refund Policy:

No refunds will be issued for cancellations made after the scheduled pickup time.
Refunds will be processed using the original payment method and may take 2-3 business days to reflect in the customer's account.

Exceptions:

In the event of unforeseen circumstances, such as inclement weather or vehicle unavailability, we reserve the right to cancel bookings without prior notice.
In such cases, customers will receive a full refund, and we will make every effort to assist customers in rescheduling their rides or finding alternative transportation options.

For assistance with cancellations, refunds, or any other inquiries, customers can reach out to our customer support team at admin@thehopitrides.com.

Policy Updates:

We reserve the right to update our cancellation and refund policy from time to time. Any changes to the policy will be communicated to customers through our website or via email.

By booking a ride with Thehopit.com, customers agree to comply with our cancellation and refund policy.

HOPIT-R is a Brand Under COCOBALAJI SOLUTIONS PRIVATE LIMITED

Cancellation and Refund Policy

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